Shipping Policy

What countries do we ship to?

The countries that can currently be shipped and the freight rates will be listed in the column and this year we will be able to ship all of Europe and North America.

US

Free shipping (Tax is included, Not includes remote areas)

Orders take 1-2 business days to process and delivery time is expected to be 1-3 business days. Once your order has been processed, you can track your order here: Order Tracking

CA

For orders delivered to CA, we will charge a $3.00 fee. For orders over $59, shipping is free for this order. (Tax included)

Orders take 1-2 business days to process and delivery time is expected to be 2-4 business days. Once your order has been processed, you can track your order here: Order Tracking

AU | SG | HK

For orders delivered to AU | SG | HK, we will charge a $3.5 fee. For orders over $59, shipping is free for this order. (Tax included)

Orders take 1-2 business days to process. Due to international shipping, orders are delivered within 10-20 business days. Once your order has been processed, you can track your order here: Order Tracking

DK | FI | NO

For orders delivered to DK | FI | NO, we will charge a $6.00 fee. For orders over $59, shipping is free for this order. (Tax included)

Orders take 1-2 business days to process. Due to international shipping, orders are delivered within 15-25 business days. Once your order has been processed, you can track your order here: Order Tracking

UK | DE | FR | IT | NL | ES | SE

Free shipping (Tax is included)

Orders take 1-2 business days to process and delivery time is expected to be 1-3 business days. Once your order has been processed, you can track your order here:Order Tracking

The Rest of Europe

AT |BE | GR | CZ | HU | IE | PL | PT | SK | BG | CH | RO | LT | HR | CY | LT | SI | EE

For orders delivered to AT |BE | GR | CZ | HU | IE | PL | PT | SK | BG | CH | RO | LT, we will charge a $4.50 fee. For orders over $59, shipping is free for this order. (Tax included) For orders delivered to HR | CY | LT | SI | EE, we will charge a $12.00 fee. For orders over $79, shipping is free for this order. (Tax included)

Orders take 1-2 business days to process. Due to international shipping, orders are delivered within 15-25 business days. Once your order has been processed, you can track your order here: Order Tracking

Shipping Time

Order Processing:  We dispatch orders Monday to Friday. Please allow 1-2 business days to process your order. If you do place an order on the weekend, we will begin fulfilling orders on the next business day. After an order is shipped, an automated shipping confirmation e-mail is sent out to you with the tracking information.

Carrier delivery: We offer as many shipping methods as possible, including UPS, FedEx, USPS, DHL, etc. Delivery times are typically 2-4 days for US/UK customers and 3-6 days for Canadian customers.

Shipping Tracking: If you has successfully ordered Ocoopa goods, you can visit: My Account > Orders, find the corresponding order number, check order status, check the delivery status of orders in the order state. You can click the tracking information of your order here: https://www.ocoopa.com/tools/ordertracking

Shipping Policy

Order Processing: Address Changes and Cancellations can be done Monday - Friday within 12 hours from your purchase. Note that we are unable to allow any amendments once your parcel has been dispatched. If you need assistance, Pls Contact Us.

Shipping Damage: All products are carefully packaged for shipment, and damage case seldom happens. If you get damaged product, please take photos and contact us soon, our service will help you. (Digital photos of damaged product is necessary for our damage claims. Proofs must be sent to us within 48 hours after you get it). We will reply to you within 24 hours.

Package Returned: In order to for courier to contact you, please keep the mobile phone free during this period. If you do not receive the package in time, it will be returned to the place of shipment. We will not be responsible for any loss caused by this reason.

Contact Us