ANNOUNCED ON JANUARY 1, 2023
Policy
We process orders Monday to Saturday. Please allow 1 business daysto process your order. If you do place an order on the weekend, we will begin fulfilling orders on the next business day. After an order is shipped, an automated shipping confirmation e-mail is sent out to you with the tracking information.
If you has successfully ordered Ocoopa goods, you can visit: My Account > Orders, find the corresponding order number, check order status, check the delivery status of orders in the order state. You also can click the tracking information of your order here:https://www.ocoopa.com/apps/17TRACK
If your order hasn't been shipped out yet, you can cancel it at any moment.
If the order has already been dispatched, Order cancellation is no longer covered under the shipping policy, and will instead be governed by the Returns and Exchanges Policy.
All products are carefully packaged for shipment, and damage case seldom happens. If you get damaged product, please take photos and contact us soon, our service will help you. (Digital photos of damaged product is necessary for our damage claims. Proofs must be sent to us within 48 hours after you get it). We will reply to you within 24 hours.
If the item gets lost during transit, Ocoopa will bear full responsibility for any resulting harm and will either send a replacement item or issue a refund for your order.In the event that the item is stolen after it has been delivered, Ocoopa does not accept responsibility for the loss. However, Ocoopa will assist the buyer in contacting the shipping company to attempt to retrieve the item.
In order to for courier to contact you, please keep the mobile phone free during this period. If you do not receive the package in time, it will be returned to the place of shipment. We will not be responsible for any loss caused by this reason.
All customs fees and taxes are paid by the Ocoopa and the final price you pay on the website is inclusive of custom fees and taxes.
What countries do we ship to?
We ship to most parts of the United States(Including Alaska and Hawaii).
The following areas can't be delivered to:
1. American Samoa
2. Guam
3. Marshall Islands
4. Northern Mariana Islands
5. Palau
6. Puerto Rico
7. Rhode Island
8. U.S. Virgin Islands
9. Armed Forces Americas
10. Armed Forces Pacific
We deliver to all areas of the Canada(Additional shipping charges may apply to remote areas)
We deliver to all areas of the United Kingdom of Great Britain and Northern Ireland
We ship to all countries within the EU, non-EU countries check in International Shipping to see if your country is supported.
We ship to most parts of the Australia.
Due to various aspects such as logistics and markets, we only ship to some countries:
1.Norway
2.Switzerland
3.Israel
4.Singapore
5.Japan
6.Hong Kong
7.South Korea
If your country is not listed here, please contact us via the contact email below and one of our staff will get in touch with you as soon as possible to resolve your issue.
Shipping Time & Cost & Carrier
All orders are shipped from our US warehouse.
- Standard shipping:
Shipping Time: 3-6 Business Days
Shipping Costs: Free shipping on all orders
Carriers: USPS, UPS, FedEx, Amazon
- Expedited shipping:
Shipping Time: 2-4 Business Days
Shipping Costs: $3.50
Carriers: UPS, Amazon
- Standard shipping:
Shipping Time: 2-5 Business Days
Shipping Costs: Free shipping on all orders
Carriers: Canada Post,UPS,INTELCOM,Amazon
All orders are shipped from our UK warehouse.
- Standard shipping:
Shipping Time: 2-4 Business Days
Shipping Costs: Free shipping on all orders
Carriers: Royalmail, DPD, Evri, Amazon, UPS
- Standard shipping:
Shipping Time: 4-7 Business Days
Shipping Costs: Free shipping on all orders
Carriers: eParcel,Fastway,Australia Post,Amazon
All orders are shipped from our warehouse in Germany.
- Standard shipping:
Shipping Time: 3-7 Business Days
Carriers: DHL, UPS, Amazon, DPD
- Shipping Cost:
Germany, Netherlands, France, Italy, Spain:Free shipping
Ireland, Belgium, Czech Republic, Luxembourg, Austria:
Orders under $49: $2.5
Orders over $49: Free Shipping
Denmark, Poland, Greece, Hungary, Lithuania:
Orders under $59: $4
Orders over $59: Free Shipping
Portugal, Denmark, Finland, Sweden, Slovakia:
Orders under $59: $6.5
Orders over $59: Free Shipping
Cyprus, Croatia, Slovenia, Estonia, Malta, Latvia, Romania, Bulgaria:
Orders under $79: $12
Orders over $79: Free Shipping
All orders are shipped from Mainland China
- Norway:
Shipping Time: 10-15 Business Days
Shipping Cost:
Orders under $59:$6 fee
Orders over $59: Free Shipping
- Switzerland:
Shipping Time: 10-15 Business Days
Shipping Cost:
Orders under $59:$6 fee
Orders over $59: Free Shipping
- Singapore:
Shipping Time: 7-10 Business Days
Shipping Cost:
Orders under $59:$2.5 fee
Orders over $59: Free Shipping
- Japan:
Shipping Time: 8-12 Business Days
Shipping Cost:
Orders under $59:$5 fee
Orders over $59: Free Shipping
- New Zealand:
Shipping Time: 10-15 Business Days
Shipping Cost:
Orders under $59:$6 fee
Orders over $59: Free Shipping
- Israel:
Shipping Time: 10-15 Business Days
Shipping Cost:
Orders under $59:$6 fee
Orders over $59: Free Shipping
Contact Us
You can either fill out the form below or send your inquiries to: support@ocoopa.com, and our support team will respond to you as soon as possible within 6 to 24 hours.