We process orders Monday to Saturday. Please allow 1 business daysto process your order. If you do place an order on the weekend, we will begin fulfilling orders on the next business day. After an order is shipped, an automated shipping confirmation e-mail is sent out to you with the tracking information.

If you has successfully ordered Ocoopa goods, you can visit: My Account > Orders, find the corresponding order number, check order status, check the delivery status of orders in the order state. You also can click the tracking information of your order here:https://www.ocoopa.com/apps/17TRACK

If your order hasn't been shipped out yet, you can cancel it at any moment.

If the order has already been dispatched, Order cancellation is no longer covered under the shipping policy, and will instead be governed by the Returns and Exchanges Policy.

All products are carefully packaged for shipment, and damage case seldom happens. If you get damaged product, please take photos and contact us soon, our service will help you. (Digital photos of damaged product is necessary for our damage claims. Proofs must be sent to us within 48 hours after you get it). We will reply to you within 24 hours.

If the item gets lost during transit, Ocoopa will bear full responsibility for any resulting harm and will either send a replacement item or issue a refund for your order.In the event that the item is stolen after it has been delivered, Ocoopa does not accept responsibility for the loss. However, Ocoopa will assist the buyer in contacting the shipping company to attempt to retrieve the item.

In order to for courier to contact you, please keep the mobile phone free during this period. If you do not receive the package in time, it will be returned to the place of shipment. We will not be responsible for any loss caused by this reason.

All customs fees and taxes are paid by the Ocoopa and the final price you pay on the website is inclusive of custom fees and taxes.

We ship to most parts of the United States(Including Alaska and Hawaii).

The following areas can't be delivered to:

1. American Samoa
2. Guam
3. Marshall Islands
4. Northern Mariana Islands
5. Palau
6. Puerto Rico
7. Rhode Island
8. U.S. Virgin Islands
9. Armed Forces Americas
10. Armed Forces Pacific

We deliver to all areas of the Canada(Additional shipping charges may apply to remote areas)

We deliver to all areas of the United Kingdom of Great Britain and Northern Ireland

We ship to all countries within the EU, non-EU countries check in International Shipping to see if your country is supported.

We ship to most parts of the Australia.

Due to various aspects such as logistics and markets, we only ship to some countries:

1.Norway
2.Switzerland
3.Israel
4.Singapore
5.Japan
6.Hong Kong
7.South Korea

If your country is not listed here, please contact us via the contact email below and one of our staff will get in touch with you as soon as possible to resolve your issue.

All orders are shipped from our US warehouse.

• Standard shipping:
  
  Shipping Time: 3-6 Business Days
  
  Shipping Costs: Free shipping on all orders
  
  Carriers: USPS, UPS, FedEx, Amazon
  

• Expedited shipping:
  
  Shipping Time: 2-4 Business Days
  
  Shipping Costs: $3.50
  
  Carriers: UPS, Amazon

• Standard shipping:
  
  Shipping Time: 2-5 Business Days
  
  Shipping Costs: Free shipping on all orders
  
  Carriers: Canada Post,UPS,INTELCOM,Amazon

All orders are shipped from our UK warehouse.

• Standard shipping:
  
  Shipping Time: 2-4 Business Days
  
  Shipping Costs: Free shipping on all orders
  
  Carriers: Royalmail, DPD, Evri, Amazon, UPS

• Standard shipping:
  
  Shipping Time: 4-7 Business Days
  
  Shipping Costs: Free shipping on all orders
  
  Carriers: eParcel,Fastway,Australia Post,Amazon

All orders are shipped from our warehouse in Germany.

• Standard shipping:
  
  Shipping Time: 3-7 Business Days
  
  Carriers: DHL, UPS, Amazon, DPD

• Shipping Cost:

Germany, Netherlands, France, Italy, Spain：Free shipping

Ireland, Belgium, Czech Republic, Luxembourg, Austria:

Orders under $49: $2.5
Orders over $49: Free Shipping

Denmark, Poland, Greece, Hungary, Lithuania:

Orders under $59: $4
Orders over $59: Free Shipping

Portugal, Denmark, Finland, Sweden, Slovakia:

Orders under $59: $6.5
Orders over $59: Free Shipping

Cyprus, Croatia, Slovenia, Estonia, Malta, Latvia, Romania, Bulgaria:

Orders under $79: $12
Orders over $79: Free Shipping

All orders are shipped from Mainland China

• Norway：
  
  Shipping Time: 10-15 Business Days
  
  Shipping Cost:
  Orders under $59：$6 fee
  Orders over $59: Free Shipping

• Switzerland：
  
  Shipping Time: 10-15 Business Days
  
  Shipping Cost:
  Orders under $59：$6 fee
  Orders over $59: Free Shipping

• Singapore：
  
  Shipping Time: 7-10 Business Days
  
  Shipping Cost:
  Orders under $59：$2.5 fee
  Orders over $59: Free Shipping

• Japan：
  
  Shipping Time: 8-12 Business Days
  
  Shipping Cost:
  Orders under $59：$5 fee
  Orders over $59: Free Shipping

• New Zealand：
  
  Shipping Time: 10-15 Business Days
  
  Shipping Cost:
  Orders under $59：$6 fee
  Orders over $59: Free Shipping

• Israel：
  
  Shipping Time: 10-15 Business Days
  
  Shipping Cost:
  Orders under $59：$6 fee
  Orders over $59: Free Shipping