Announced in September 2022
Ocoopa provides a 2-year worry-free warranty for all our products. Please feel free mail to: firstname.lastname@example.org if you have any issues. Please check the product and it's complete accessories if you need to file for a return.
Our reason-free refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a reason-free refund. And there are some other requirements that need to be met：
1. Returns must include all accessories.
2. Items must include original packaging.
3. For non-quality related warranty claims, the buyer is responsible for shipping costs.
4. For non-quality related warranty claims, Ocoopa refunds the cost of the product itself.
5. Returns may be rejected if items do not meet the above requirements.
* If there is something missing when you receive them, please contact us and let us know.
Warranty for quality
For quality-related warranty claims, please contact our customer service team by sending an email to email@example.com or contacting via the online chat box on our website. Please send us:
Your order number. If you can't find it, provide us your first name, last name, email address, shipping address and order date.Description of the problem you met about our products. It's better to shoot a video about the problem.
After we confirm the problem, we will send you a replacement as soon as possible. In situations where a replacement is not an available or preferred option, we will offer a partial refund according to the usage time of the device.
1. Please reach out to Ocoopa customer support to initiate a return. (At the bottom of the current page)
2. Ocoopa support will share the corresponding return address with you within 48 working hours.
3. For the refund to be processed in a timely manner, please be sure to send a return notification to Ocoopa with the following information:
Name of the courier
We are terribly sorry if your order arrived Damaged or Defective. We would like to sort out any faults immediately. As soon as you discover a fault (within 3 daysof receiving your parcel) please contact us immediately with photos or a short video.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
If you purchased your product from a retail store or a website other than www.ocoopa.com or our Amazon store, please work directly with the original place of purchase for return options.
If you entered an incorrect shipping address on the order form and the package gets returned, the original shipping costs and returning shipping costs will be deducted from your return payment.
You can contact us through our contact page! We will be happy to assist you.