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FAQ

We currently have warehouses in the USA, the UK and the EU. All orders from the USA, UK, EU and Canada will be shipped from the warehouse closest to your order address.However, we currently do not support shipments to countries outside of those we have listed.

It depends on where you are. All orders are processed and dispatched from our warehouses within 48 hours upon confirmation. Delivery takes 2 to 4 working days normally via Express shipping.

If you has successfully ordered Ocoopa goods, you can visit: My Account > Orders, find the corresponding order number, check order status, check the delivery status of orders in the order state. You can click the tracking information of your order here: https://www.ocoopa.com/apps/17TRACK

Our products have 1 year warranty. For more details, please check the return policy via the link here-->https://www.ocoopa.com/policies/refund-policy