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Shipping Policy

Important Notice

We apologize for the logistics delays caused by the surge in orders during the holidays. We are actively working to expedite orders from UPS, USPS, DHL and others.

You will receive updated shipping information via email: Shipping Confirmation, Shipping Updates, Shipping in Progress, and Delivered. For any order assistance with refund requests, please contact the ocoopa customer service team>>>support@ocoopa.com.

ANNOUNCED ON JANUARY 1, 2023

Policy

Order Processing Time:

After the order is paid, it takes 1-3 days for the warehouse to process your order. Once your order ships, you will receive a notification with tracking information. If you place an order during the weekend, there will be a one-day delay in order processing.

Order Tracking:

If you has successfully ordered Ocoopa goods, you can visit: My Account > Orders, find the corresponding order number, check order status, check the delivery status of orders in the order state. You also can click the tracking information of your order here:https://www.ocoopa.com/apps/17TRACK

Order cancellation

If your order hasn't been shipped out yet, you can cancel it at any moment.

If the order has already been dispatched, Order cancellation is no longer covered under the shipping policy, and will instead be governed by the Returns and Exchanges Policy.

Damaged Items:

All products are carefully packaged for shipment, and damage case seldom happens. If you get damaged product, please take photos and contact us soon, our service will help you. (Digital photos of damaged product is necessary for our damage claims. Proofs must be sent to us within 48 hours after you get it). We will reply to you within 24 hours.

Lost Items

If the item gets lost during transit, Ocoopa will bear full responsibility for any resulting harm and will either send a replacement item or issue a refund for your order.In the event that the item is stolen after it has been delivered, Ocoopa does not accept responsibility for the loss. However, Ocoopa will assist the buyer in contacting the shipping company to attempt to retrieve the item.

Package Returned:

In order to for courier to contact you, please keep the mobile phone free during this period. If you do not receive the package in time, it will be returned to the place of shipment. We will not be responsible for any loss caused by this reason.

Custom Fees And Taxes:

All customs fees and taxes are paid by the Ocoopa and the final price you pay on the website is inclusive of custom fees and taxes.

What countries do we ship to?

United States of America

We ship to most parts of the United States(Including Alaska and Hawaii).

The following areas can't be delivered to:

1. American Samoa
2. Guam
3. Marshall Islands
4. Northern Mariana Islands
5. Palau
6. Puerto Rico
7. Rhode Island
8. U.S. Virgin Islands
9. Armed Forces Americas
10. Armed Forces Pacific

Canada

We deliver to all areas of the Canada(Additional shipping charges may apply to remote areas)

United Kingdom of Great Britain and Northern Ireland

We deliver to all areas of the United Kingdom of Great Britain and Northern Ireland

European Union

We ship to all countries within the EU, non-EU countries check in International Shipping to see if your country is supported.

Australia

We ship to most parts of the Australia.

Others

Due to various aspects such as logistics and markets, we only ship to some countries:

1.Norway
2.Switzerland
3.Singapore
4.Japan
5.Hong Kong
6.South Korea

If your country is not listed here, please contact us via the contact email below and one of our staff will get in touch with you as soon as possible to resolve your issue.

Shipping Time & Cost & Carrier

United States of America

All orders are shipped from our US warehouse.

  • Standard shipping:

    Shipping Time: 85% are ≤ 7 Business Days

    Shipping Costs: Free shipping on all orders

    Carriers: USPS, UPS, FedEx, Amazon

  • Expedited shipping:

    Shipping Time: 85% are ≤ 4 Business Days

    Shipping Costs: $3.50

    Carriers: UPS, Amazon

Canada

  • Standard shipping:

    Shipping Time: 80.94% are ≤ 7 days

    Shipping Costs: Free shipping on all orders

    Carriers: Canada Post,UPS,INTELCOM,Amazon

United Kingdom of Great Britain and Northern Ireland

All orders are shipped from our UK warehouse.

  • Standard shipping:

    Shipping Time: 80.94% are ≤ 7 days

    Shipping Costs: Free shipping to most areas in the UK
    Northern Ireland orders: £8 shipping

    Carriers: Royalmail, DPD, Evri, Amazon, UPS

Australia

  • Standard shipping:

    Shipping Time: 80.94% are ≤ 7 days

    Shipping Costs: Free shipping on all orders

    Carriers: eParcel,Fastway,Australia Post,Amazon

European Union

All orders are shipped from our warehouse in Germany.

  • Standard shipping:

    Shipping Time: 80.94% are ≤ 7 days

    Carriers: DHL, UPS, Amazon, DPD

  • Shipping Cost:

Germany, Netherlands, France, Italy, Spain:Free shipping

Ireland, Belgium, Czech RepublicLuxembourg, Austria:

Orders under $49: $2.5
Orders over $49: Free Shipping

Denmark, Poland, Greece, Hungary, Lithuania:

Orders under $59: $4
Orders over $59: Free Shipping

Portugal, Denmark, Finland, Sweden, Slovakia:

Orders under $59: $6.5
Orders over $59: Free Shipping

Cyprus, Croatia, Slovenia, Estonia, Malta, Latvia, Romania, Bulgaria:

Orders under $79: $12
Orders over $79: Free Shipping

Others

All orders are shipped from Mainland China

  • Norway

    Shipping Time: 80.94% are ≤ 20 Business Days

    Shipping Cost:
    Orders under $59:$6 fee
    Orders over $59: Free Shipping

  • Switzerland

    Shipping Time: 80.94% are ≤ 15 Business Days

    Shipping Cost:
    Orders under $59:$6 fee
    Orders over $59: Free Shipping

  • Singapore

    Shipping Time: 80.94% are ≤ 10 Business Days

    Shipping Cost:
    Orders under $59:$2.5 fee
    Orders over $59: Free Shipping

  • Japan

    Shipping Time: 80.94% are ≤ 14 Business Days

    Shipping Cost:
    Orders under $59:$5 fee
    Orders over $59: Free Shipping

  • New Zealand

    Shipping Time: 80.94% are ≤14 Business Days

    Shipping Cost:
    Orders under $59:$6 fee
    Orders over $59: Free Shipping

Contact US

You can either fill out the form below or send your inquiries to:support@ocoopa.com, and our support team will respond to you as soon as possible within 6 to 24 hours.