A Palm Of Warmth

Cancel Return & Exchange FAQ

What's your return policy and warranty?

Our team has been devoting its effort to provide customers with high quality product and pleasant service. Please note that your purchase is protected by 1 or 2-year hassle-free warranty for all Ocoopa products’ quality-related issues.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days.

For more details, please refer to:https://www.ocoopa.com/pages/shipping-policy

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

We will process refunds within 5 working days of receiving the item.

To change a product What can I do?

We apologize if your order arrives damaged or defective. We want to resolve any issues immediately. Once you find a fault (within 3 days after receiving the package) and need to replace the product, please contact us immediately by photo or short video.