Una palma di calore

Contact Us

FAQs

Do you ship overseas?

We currently have warehouses in the United States, the United Kingdom, the European Union, and China. All orders will be shipped from the warehouse nearest to your order address. We ship to most countries; However, due to product restrictions, we do not currently support shipping to countries/regions not listed in our shipping policy. For more information, please visit: Ocoopa Shipping Policy.

How long will it take to get my order?

It depends on where you are. All orders are processed and dispatched from our warehouses within 48 hours upon confirmation. Delivery takes 2 to 4 working days normally via Express shipping.

How can I track my order?

If you has successfully ordered Ocoopa goods, you can visit: My Account > Orders, find the corresponding order number, check order status, check the delivery status of orders in the order state. You can click the tracking information of your order here: https://www.ocoopa.com/apps/17TRACK

What is your return policy and warranty?

Our products have 1-2 year warranty. For more details, please check the return policy via the link here-->https://www.ocoopa.com/pages/refund-policy

Call Us:+86 18211303716
Service Time:9:00AM-6:00PM
Address:Room 501, Building 2, Wankuntu Fortune Plaza, 819 Xiangzhang Road, Jingtang Community, Yuhua District, Changsha, China