OCOOPA Continues to Improve Recall Support to Ensure Consumers Receive Timely Assistance

At OCOOPA, consumer safety, trust, and experience remain our highest priorities.

Throughout the OCOOPA Product Recall process, our team has been working continuously to provide timely support and assistance to consumers.

As part of our ongoing recall support efforts, we identified that a very small number of consumers may not have successfully received our follow-up responses due to email delivery limitations or communication-related issues. Based on the delivery notifications and information provided by consumers, some messages may have been affected by circumstances such as full inboxes or unavailable email addresses.

To date, we have identified approximately 75 consumers who may have experienced these communication challenges. While this represents only a very small portion of consumers involved in the recall process, every consumer matters to OCOOPA. We are committed to ensuring that every consumer who needs assistance has the opportunity to connect with our Recall Support Team.

To further address this situation, our team has reviewed available communication methods and explored additional ways to improve successful communication. However, as some previous email communications may continue to experience delivery limitations, we recommend that affected consumers reconnect with us using a different email address.

Who Should Contact Us Again?

Please contact us again if:

• You previously contacted the OCOOPA Product Recall Team;
• More than 7 business days have passed since your last communication;
• You have not received any response or update from our team.

Please do not continue waiting or resend messages from the same email address. Instead, please contact us using a different email address:

📧 ocooparecalls@ocoopa.cc

You may also contact OCOOPA through our official Facebook or Instagram channels.

After receiving your new message, our Recall Support Team will prioritize reviewing your previous communication history and assist you with the next steps in the recall process.

Important Information About Recall Eligibility

Please note that reconnecting with our Recall Support Team does not automatically confirm that your product is included in the recall. All requests will continue to be reviewed according to the recall requirements established in coordination with the U.S. Consumer Product Safety Commission (CPSC). Our team will carefully review each request and provide further guidance based on the information provided.

Our Commitment to Every Consumer

For OCOOPA, a product recall is more than a process — it is a responsibility to the consumers who trust our brand.

Even though this communication challenge has affected only a small number of consumers, we are proactively reaching out and providing additional ways for consumers to reconnect with our team.

We remain committed to improving our recall communication process, enhancing customer support efficiency, and managing every step of the recall process with transparency and responsibility.

Thank you for your patience, understanding, and continued trust.

OCOOPA Product Recall Team