OCOOPA Recall Request Guide: How to Complete Your Recall Request
A simple guide to help you complete your recall request
We understand that a product recall process may feel unfamiliar, and you may have questions about what information is needed or what steps to take.
At OCOOPA, we are committed to making the recall process as simple, clear, and transparent as possible.
This guide walks you through the recall request process, explains what information you need to prepare, and helps you complete your request smoothly.
Step 1: Prepare Your Information
Before starting your recall request, please prepare:
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Email address
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Purchase platform (such as Amazon, OCOOPA Official Website, Walmart, etc.)
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Order information (if available)
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Purchase date
Having this information ready helps us process your request more efficiently.
Step 2: Provide Product Information
To help us confirm your product details, please provide:
✓ A clear photo of your product
✓ A photo showing the product label with model information
✓ A photo of the product marked “RECALLED”
These photos help our recall team confirm your product information and provide the appropriate support.
Step 3: Submit Your Request
Once your information is ready:
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Complete the online recall request form
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Upload your required information and photos
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Submit your request
Our recall support team will review your submission.
Review time: 7–10 business days
If we need any additional information, we will contact you by email.
Why Do We Request Product Information?
We understand that customers may have questions about why certain information is needed.
This recall applies only to specific models and production batches. Collecting product information helps us:
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Confirm products included in the recall scope;
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Process requests accurately;
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Provide the right support to eligible customers.
Our goal is to make the recall process clear and efficient for everyone.
Frequently Asked Questions
Do I need to ship my product back to OCOOPA?
No. Customers do not need to ship their products back to OCOOPA.
Please follow the recall instructions for proper product handling.
How long does the review process take?
The review process typically takes 7–10 business days.
We appreciate your patience while our team carefully reviews each request.
Need Help?
Our recall support team is here to assist you.
Recall Support:
ocooparecalls@ocoopa.cc
Our Commitment to Customers
We understand that participating in a recall process takes time and effort.
Thank you for your patience, understanding, and cooperation.
At OCOOPA, we remain committed to supporting our customers and handling this recall process with care, transparency, and responsibility.
OCOOPA Recall Support Team