A Palm Of Warmth

Brand Sale

Buy 1, get 2nd 35% off

N35

ANNOUNCED ON JANUARY 1, 2023

Refund & Returns Policy

Ocoopa is committed to maintaining and protecting the rights and interests of customers. Customer satisfaction and smiles are our driving force. Over the years, Ocoopa has made more people trust us through high-quality products and after-sales services that satisfy customers. Ocoopa will always adhere to the principle of protecting the rights and interests of customers.

Warranty Policy

The Scope Of Warranty

Rechargeable Hand Warmer

1. Hand warmer won't turn on
2. Hand warmer won't charge
3. Hand warmer won't heat up

Hand Warmer Muff

For broken zippers or sewing problems

Lanyards

Problems such as snapped slings

Not Covered Under Warranty

  • Products without sufficient proof of purchase
  • Lost or stolen products
  • Items that have expired their warranty period
  • Non quality-related issues (after 30 days of purchase)
  • Free products
  • Repairs through 3rd parties
  • Damage from outside sources
  • Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
  • Purchases from unauthorized resellers

Warranty Timeline

Rechargeable Hand Warmer

Buy hand warmers from Ocoopa with a two-year warranty in European countries and a one-year warranty in the US.


Note: If you have purchased from a different source, you will need to refer to the return policy of the source you purchased from.

Hand Warmer Muff

All Hand Muffs sold from ocoopa.com come with a 2 year product warranty, if you are buying from Amazon or other channels, please refer to the warranty policy offered by that channel.

Note: Artificial damage is not within the scope of warranty.

Lanyards

All lanyards sold from ocoopa.com, Amazon, Walmart we offer a 2 year guarantee.

Refund Policy

Order Cancellation

Before Shipping

Cancel your order before dispatch and your order will be refunded in full. Normally, you can email us within 24 hours of placing your order to let us know that you need to cancel your order to receive a full refund.

After shipping

Once the order has been dispatched (i.e. we have acquired it), we will not be able to intercept the order and the shipping costs have been paid to the logistics provider: USPS, UPS, DHL, Amazon Logistics, etc. If you still need to cancel the order, you will need to wait for the item to be delivered before returning it. Once we have received the goods, we will send you an invoice for the shipping costs charged to us by the logistics provider and the amount of your refund will be reduced by the shipping costs we have paid.

30-Day Money-Back Guarantee for Any Reason

30-day Refund Policy

Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase, excluding Corporate Purchase orders which may not be refundable. Once the returned item arrives back in Ocoopa’s warehouse for inspection, the refund process will begin.

Returns must include all accessories
Items must include original packaging
For non-quality related warranty claims, buyer is responsible for shipping costs
For non-quality related warranty claims, Ocoopa refunds the cost of the product itself
Returns may be rejected if items do not meet the above requirements

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window.

More than 30 days

Refund Policy

After 30 days of purchasing an Ocoopa product, our refund policy is limited to products that have quality issues.

You can get in touch with our customer support via the contact list below and our customer support team will then talk to you about the details of the issue.After we confirm the problem, we will send you a replacement as soon as possible. In situations where a replacement is not an available or preferred option, we will offer a partial refund according to the usage time of the device.

FAQ

Return

How do I return an item?

1. Please reach out to Ocoopa customer support to initiate a return. (At the bottom of the current page)
2. Ocoopa support will open the return process for you within 48 working hours.

Defective products

We are terribly sorry if your order arrived Damaged or Defective. We would like to sort out any faults immediately. As soon as you discover a fault (within 3 daysof receiving your parcel) please contact us immediately with photos or a short video.

Purchase as gifts

If the item is being purchased as a gift, please add a note to your shopping cart: the gift order and the name of the person receiving the gift, or send us an email requesting the invoice to facilitate after-sales and other issues.

Other

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Returns for other retailers

If you purchased your product from a retail store or a website other than www.ocoopa.com or our Amazon store, please work directly with the original place of purchase for return options.

Refunds for incorrect shipping address

If you entered an incorrect shipping address on the order form and the package gets returned, the original shipping costs and returning shipping costs will be deducted from your return payment.

Any question?

You can contact us through our contact page! We will be happy to assist you.

Contact US