Shopping & Payment
🛒 How do I place an order?
🛒 How do I place an order?
A: Browse products, select your style, then click Add to Cart or Buy Now. Enter your email, shipping details, choose shipping, and pay via PayPal or credit card.
💳 What payment methods are accepted?
💳 What payment methods are accepted?
A: We accept PayPal and credit cards (Visa, MasterCard, etc.). If your card payment fails, try another card or use PayPal.
🏷 How do I use a discount code?
🏷 How do I use a discount code?
A: At checkout, enter your code in the Discount Code field and click Apply. Some codes are one-time use only.
Shipping & Delivery
📦 When will my order be shipped?
📦 When will my order be shipped?
A: Orders are processed within 24–48 hours. Delivery takes 3–10 business days via express shipping.
🌍 Where are orders shipped from?
🌍 Where are orders shipped from?
A: We have warehouses in the USA, UK, Europe, and Australia. Orders ship from the warehouse with the fastest delivery time.
⏳ Why does my tracking only show “Label Created”?
⏳ Why does my tracking only show “Label Created”?
A: Don’t worry—your package has been shipped. Sometimes the carrier takes up to 24 hours to update tracking information.
Order Status & Tracking
🔎 How can I track my order?
🔎 How can I track my order?
- You can track your order here: Track My Order.
- If your order includes multiple items, each may have a separate delivery date and tracking number.
- Tracking details usually update within 24 hours after you receive the tracking number.
👉 If no update appears 48 hours after payment, please contact us at support@ocoopa.com.
📦 When will my order be shipped?
📦 When will my order be shipped?
- Orders are shipped within 24–48 hours after confirmation.
- Delivery usually takes 3–10 business days via express shipping.
- More details: Shipping Policy.
🚚 My tracking shows "Delivered," but I didn’t receive my package.
🚚 My tracking shows "Delivered," but I didn’t receive my package.
Please follow these steps first:
- Check around your mailbox, porch, and door areas (including side/back doors).
- Ask neighbors, apartment/condo offices, or reception desks.
- Contact your local post office with your tracking number; they can verify delivery details (including GPS location from the carrier’s scanner).
👉 If you still can’t locate your package, email us at support@ocoopa.com with the information from your post office. We’ll help you resolve it.
Order Problems
🔄 I received the wrong item.
🔄 I received the wrong item.
A: Please send us a photo of the package. Once confirmed, we’ll resend the correct item at no cost.
➖ My order is missing an item.
➖ My order is missing an item.
A: Sometimes items are shipped separately due to package size limits.
Send us a photo of what you received. Once confirmed, we’ll resend the missing product within 24 hours.
✏️ Can I cancel or change my order?
✏️ Can I cancel or change my order?
A: Yes, you can—but it depends on the order status:
📦 Before Shipping
- You may cancel or modify your order within 12 hours of placing it for a full refund.
- If your order has already been processed but not yet shipped, we may still be able to intercept it, though a handling fee will be deducted from your refund.
🚚 After Shipping
- Once your order has been dispatched and shipping costs have been paid to the logistics provider (e.g. USPS, UPS, DHL, Amazon Logistics, etc.), we can no longer intercept the package.
- If you still wish to cancel, you’ll need to wait until the package arrives and then return it.
- After we receive the returned goods, we will deduct the shipping costs charged by the logistics provider from your refund.
Returns & Refunds
📬 How do I return an item?
📬 How do I return an item?
A: Contact our customer service team to initiate a return. We’ll guide you through the process.
💵 When will I receive my refund?
💵 When will I receive my refund?
A: Refunds are issued once the returned product is received and inspected. Please allow 3–7 business days.
📦 Are return shipping costs covered?
📦 Are return shipping costs covered?
A: If the return is due to our error (wrong/defective item), return costs are covered. Otherwise, the buyer may bear the cost.