Order Warranty Registration
Warranty Account & Service FAQ
Why should I register a warranty account?
Why should I register a warranty account?
Registering a warranty account allows you to:
- Easily check and manage your warranty orders.
- Get faster customer support, as our team can quickly access your information.
- Register multiple orders under one account for convenient tracking.
Why does it say my email is already in use?
Why does it say my email is already in use?
This means your email is already linked to Ocoopa because you have:
- Registered an account on ocoopa.com
- Subscribed to Ocoopa updates
- Made a purchase at ocoopa.com
Solution:
- If you already have an account: log in and add your warranty information.
- If you purchased or subscribed but never created an account: register at Ocoopa Account Login and then add your warranty information.
What if I received my Ocoopa hand warmer as a gift and don’t have an order number?
What if I received my Ocoopa hand warmer as a gift and don’t have an order number?
No worries — please contact our customer service team, and we will assist you in verifying your warranty.
How is my personal information used?
How is my personal information used?
Your privacy is important to us. We do not sell, trade, or share your personal information with third parties.
What if I forget my login details?
What if I forget my login details?
Email us at support@ocoopa.com. Our customer service will send you a password reset link.
Are the warranty account and shopping account the same?
Are the warranty account and shopping account the same?
Yes, by default they are the same. However, you may use a different email to create a separate warranty account if preferred.
Can I cancel my warranty account?
Can I cancel my warranty account?
Yes. Please email support@ocoopa.com, and our staff will assist with cancellation.
About Warranty
Do I need a warranty account to enjoy product warranty?
Do I need a warranty account to enjoy product warranty?
No. You can still enjoy Ocoopa’s warranty without registering.
However, having a warranty account offers extra benefits:
- Faster and more personalized customer support.
- Worry-free protection: in case of recalls or safety concerns, we will notify you immediately.
What is the warranty period?
What is the warranty period?
Please refer to our Warranty Policy for detailed coverage.
How do I request warranty service?
How do I request warranty service?
Contact Ocoopa Customer Support, and our staff will guide you through the process step by step.
Can the warranty be transferred?
Can the warranty be transferred?
No. Warranty is non-transferable. If you are gifting an Ocoopa hand warmer, the recipient should register the warranty under their own account.